After-hours callers are not all the same.
Some callers are trying to schedule, some need follow-up, and some may have urgent clinical concerns that should be handled by the office's approved process.
Solution
After-hours calls can still represent high-intent patient demand. LIZ captures non-clinical intent and prepares a next-day handoff for staff.
What LIZ is
LIZ is a dental missed-call recovery system. It works after an office misses an inbound call by following up with the caller, capturing patient intent, preparing a staff-ready handoff and supporting downstream outcome tracking.
LIZ is not designed to replace the front desk or function as a generic AI receptionist.
commercial solution
Recover dental calls that arrive after the front desk goes home without claiming to provide clinical triage.
Some callers are trying to schedule, some need follow-up, and some may have urgent clinical concerns that should be handled by the office's approved process.
The recovery layer should help identify intent and route the next action without pretending to diagnose, treat, or replace clinical judgment.
When the team returns, staff can see what the patient needed and what action is appropriate.
FAQ
No. LIZ works after a dental office misses an inbound call. It is a recovery layer behind the existing front desk.
No. LIZ prepares staff-ready handoffs so the office team can continue the patient relationship with better context.
Recovery is measured through office-level outcomes such as recovered opportunities, came-in status, and production verification where records support it.
Dental pilot results
At two offices where downstream outcomes were verified, 68 recovered patients were confirmed as having come in, with $106,791.83 in associated production.
Results reflect the observed pilot and do not guarantee future performance. Associated production should not be interpreted as incremental revenue attributable solely to LIZ.