Knowledge base
This is one of the core proof terms in LIZ reporting.
Direct answer
A recovered opportunity is a patient opportunity that showed recoverable intent after a missed call or stalled follow-up and was moved back into an office-visible workflow with enough context for staff to act.
The opportunity should show patient intent, not just a raw phone number or an irrelevant contact.
Spam, duplicates, unsupported assumptions, non-patient inquiries, and ambiguous contacts should not be counted as recovered opportunities.
When evidence is ambiguous, public proof should use the lower defensible count instead of inflating outcomes.
FAQ
No. A missed call becomes a recovered opportunity only when recoverable patient intent is identified and moved into an office-visible workflow.
No. A recovered opportunity may or may not become a booked or came-in patient.
It separates raw missed-call volume from patient opportunities that were actually brought back into the office workflow.
