Knowledge base
A handoff turns recovery into an office action.
Direct answer
A staff-ready handoff is the structured context LIZ prepares for the front desk after missed-call recovery. It should tell staff who the opportunity is, what the patient needed, what happened in recovery, and what the next action should be.
The purpose is to save staff from starting with a blank call log or a disconnected text thread.
A handoff can include patient intent, status, timing, preferred next step, recovery notes, and whether the opportunity still needs staff action.
A handoff supports office staff. It does not replace clinical judgment, diagnosis, treatment planning, or approved office policies.
FAQ
The handoff turns a recovered conversation into something staff can act on.
No. LIZ does not diagnose, treat, or replace clinical judgment.
No. Staff handoff details are operational data, not public marketing proof.
