Knowledge base
LIZ follows a repeatable post-miss recovery workflow.
Direct answer
After a dental office misses a call, LIZ follows up with the caller, captures the patient's intent, structures the recovery status, prepares a staff-ready handoff, and supports tracking of the patient outcome.
The workflow starts after the dental office does not connect with an inbound caller.
LIZ reopens the patient conversation so intent is not left sitting in voicemail.
The system identifies what the caller needed and whether the opportunity is ready for staff.
The front desk gets context, status, and a recommended next action.
The office can follow whether the recovered opportunity booked, came in, or still needs work.
Where office records support it, recovered opportunities can be reconciled against associated production.
FAQ
The workflow starts after the office misses or stalls an inbound patient opportunity.
Staff receive context, status, and a recommended next action instead of only an unexplained number in the call log.
The office can track whether the opportunity booked, came in, still needs work, or can be connected to associated production.
